Frequently Asked Questions (DFW)

Answers to passenger questions

Covid: What to take into account when entering the United States?

As of May 12, 2023, noncitizen nonimmigrant visitors to the U.S. arriving by air or arriving by land or sea no longer need to show proof of being fully vaccinated against COVID-19.  If you plan to visit the U.S., you do not need to be tested or vaccinated for COVID-19. U.S. citizens going abroad, check with the Department of State for travel advisories.

Travel to or within US requirements

What is the cheapest way to get to Dallas-Fort Worth downtown area?

DART is a Rapid Transit service connecting the airport to the financial district and downtown area and old town through the follow stations: West End, Akard, St. Paul and Pearl/Arts District. A single fare is $3.00. LEARN MORE

Where is the Uber or Lyft Airport pickup location?

All Transportation Network Companies (ride sharing providers such as Uber, Lyft, Alto and Wingz) are located at the upper level curbside of each terminal. For further details of this service and taxi cabs CLICK HERE

Is there free internet access?

Wireless internet access (Wi-Fi) is available in all public areas of the airport and is provided free of charge. To connect, please select the "DFW Airport Complimentary WiFi" network.

In exchange for the complimentary Wi-Fi, you may be asked to provide your email address to sign up for the DFW Airwire e-newsletter.

How to transfer between the terminals?

Pre-Security: All terminals are well connected outside of the secure area via the free Terminal Link shuttle bus. This shuttle bus stops at all terminals from 5:00 a.m. to 12:00 a.m. with an out-of-hours service available by calling 972-574-5465. Buses operate every 10 minutes from the departures level of each terminal, excluding Terminal D where pick-up and drop-off are from the arrivals level.

Post-Security: The free Skylink light rail enables passengers to connect between terminals while remaining within the secure area (if your flight arrival permits, depending on customs and immigration requirements). The train operates 24/7 and departs every 2 minutes from two stations within every terminal. With trains running clockwise and counter-clockwise, the maximum ride time between the furthest points is only 9 minutes.

What to do in case of a long layover?

There are many duty free shops and dining options. The Dallas-Fort Worth International Airport also offers a number of other amenities including nursing pods throughout the terminal buildings, chapel, device charging stations, resting areas. In turn, there are several VIP lounges with drinks, food, work spaces, etc. In addition, there are 3 Hyatt hotels located on the airport grounds, with fitness center and pool area, and other amenities for travelers looking for a pleasant stay. In addition, Minute Suites, located in Terminal A & D (A38, D23), offers 10 spacious private suites and hot showers.

What to do in case of loss of valuables or luggage?

Lost and Found 
Please contact your airline directly regarding your missing item(s) as directed on your ticket or baggage receipt. Fort items lost within the airport grounds go to DFW Lost and Found located in the Terminal E baggage claim near E4 (pre security) - tel +1-972-973-4420 or CLICK HERE. Hours of Operation: Monday through Sunday, 8:00 a.m. – 6:00 p.m.

Is there a luggage storage service?

Luggage Storage and Lockers are not available at Dallas Fort Worth Airport. But third parties can offer this service near the airport, such as Bounce and Nannybag

Is there any free parking area at Dallas-Fort Worth International airport?

The North Cell Phone lot is located at the North end of the Airport and has 53 spaces available. The South Cell Phone lot is located at the South end of the Airport, adjacent to the intersection of Rental Car Drive and Southgate Avenue and has approximately 60 parking spaces available. FREE of charge. No additional cost to wait. Quick pickup for customers upon arrival. Parking is LIMITED to two hours in both lots. More information about PARKING.

Is possible to get a SIM card?

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. The stores are located in: 
→ Soundbalance - Terminal A near Gate A9 - A11, tel (469) 418-8464 from 7a-7p 
→ Terminal A Across from Gate A36 tel (214) 789-4889 from 6a-9p 
→ Terminal B near Gate B10 by the SkyLink Entrance, tel (214) 422-5802 from 6a-9p 
→ Terminal D between Gates D29 & D30, tel (214) 531-9874 from 6a-9p 
→ Soundbalance Terminal E between Gates E33 & E34, tel (214) 531-2021 Sun-Tues 630a-4p Wed-Sat 630a-3p 
→ Terminal E near to Gate E8 & E9, tel (214) 490-2418 Sun, Mon, Fri 630a-730p Tue, Thurs, Sat 630a-3p Wed 630a-6p 
→ Terminal E near Gate 16, tel (214) 587-7979 from 530a-530p.

Is Meet and Greet service available?

Allways Meet and Greet service offers assistance for connecting, departing or arriving passengers at DFW. A dedicated one-on-one and end-to-end escort through the departure journey as well as from the moment to arrive at DFW until you embark on your final destination. This service is also available for groups. LEARN MORE