Frequently Asked Questions in Dallas-Fort Worth

DART is a rapid transit service that connects the airport to the financial district, Old Town and downtown Dallas via the following stations: West End, Akard, St. Paul, Pearl/Arts District. A midday pass (unlimited rides between 9:30 am and 2:30 pm) costs USD2.00. LEARN MORE

All app-based transportation companies (rideshare providers such as Uber, Lyft, Alto and Wingz) pick up their passengers curbside on the upper level of each terminal. For more details on this service and cabs, CLICK HERE

If you arrive at the airport late at night, transportation options may be limited. Rideshare services like Uber and Lyft will still be available in most cases, but keep in mind that fares may be higher due to fewer drivers being available. Taxis are also available, although some passengers have reported negative experiences, such as inflated fares or unprofessional drivers. For a more reliable option, it is suggested to book a private transfer in advance.
Tip: Check reviews of taxi companies and consider comparing prices with rideshare services.

To get to Fort Worth, you can take the TEXRail train, which connects DFW Airport to downtown Fort Worth. The journey takes approximately 50 minutes, and the train departs every 30 minutes from Terminal B. There are also taxi services and rideshare options, but keep in mind that these may be more expensive than the train. LEARN MORE

Free Wi-Fi access is available in all public areas of the airport. To connect, select the "DFW Airport Complimentary WiFi" network.

To use the free Wi-Fi service, you may be asked to provide your e-mail address to subscribe to the DFW Airwire e-newsletter.

Pre-Security: All terminals are connected outside the secure area by the free Terminal Link shuttle service, which stops at all terminals from 5:00 am to 0:00 am. Outside these hours, it is only available by calling Tel +1 972 574 5465. Buses operate every 10 minutes from the upper level of each terminal, except at Terminal D, where boarding and alighting is from the lower level.

Post-Security: The free Skylink light rail allows passengers to connect between terminals while remaining within the secure area. The train operates 24 hours a day and departs every 2 minutes from two stations within each terminal. With trains running clockwise and counterclockwise, the maximum travel time between the furthest points is only 9 minutes.

There are plenty of duty-free shops and dining options. Dallas-Fort Worth Airport also offers a range of other amenities, including nursing rooms, a chapel, charging stations for electronic devices, and rest areas. Additionally, you will find several VIP lounges with drinks, meals, workspaces, and more.

There are relatively quiet and dark areas in some parts of the airport, such as near gates D22 and E23. Keep in mind that some locations can be noisy due to constant foot traffic and airport announcements. Some travelers even recommend bringing earplugs and an eye mask for greater comfort. If you are looking for more comfort and have the budget, consider the Minute Suites located in Terminals A and D (gates A38 and D23), which are spacious private suites with showers.

Tip: If you plan to stay overnight, consider the Grand Hyatt DFW, Hyatt Place, or the Hyatt Regency DFW, which are connected to the airport and offer comfortable accommodations and quick access to flights.

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DFW offers a wide variety of restaurants that cater to different dietary needs, including vegetarian, vegan, and gluten-free options. Some of the most notable choices include Twisted Root Burger Co. (vegetarian burgers) in Terminal C and Ling & Louie’s Asian Bar and Grill (gluten-free dishes) in Terminal D. Passengers recommend asking directly at the restaurants to ensure that the dishes are prepared according to your dietary restrictions.

Tip: Check the menus online in advance or consult the restaurant staff for specific details.

If your flight is canceled or delayed, head to your airline's customer service counter for assistance with rebooking. According to reviews, some airlines, like American Airlines, have faced issues with understaffing and long lines during mass cancellation events. You can also try using your airline’s app to search for and book alternative flights.
Note: If you need to stay overnight, airlines sometimes provide vouchers for meals or lodging, but experiences vary regarding how easily these benefits are given.

Lost and Found
Contact your airline directly regarding lost items, as indicated on your ticket or baggage receipt.

For lost items before security screening, contact the office located in front of baggage claim E4 (Tel +1 972 973 4420 or CLICK HERE). Hours of operation: Monday to Sunday between 8:00 am and 6:00 pm.

In case of lost belongings in the boarding area, contact the office located next to gate C2 (American Airlines only) at Tel +1 972 425 2465 or CLICK HERE.

Luggage storage and lockers are not available at Dallas - Fort Worth Airport. This service is offered by third parties near the facility, such as Bounce and Nannybag.

The North Cell Phone Lot is located at the north end of the airport, while the South Cell Phone Lot is located at the south end, adjacent to the intersection of Rental Car Drive and Southgate Avenue. Both are free of charge and allow for quick pick-up for customers upon arrival. Please note, however, that parking is limited to two hours in both lots. More information about PARKING

Parking at DFW has security measures such as cameras and patrols, but some travelers have expressed concerns about the lack of lighting and surveillance in certain areas of the remote parking lots. If you plan to leave your vehicle for several days, the express or valet parking options are usually safer, though more expensive.
Recommendation: Use a tracking device for your vehicle or make a note of the exact location where you parked.

InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. Stores are located at:
→ Terminal A, near gate A37 (Tel +1 214 789 4889)
→ Terminal B, near gate B8 (Tel +1 214 422 5802)
→ Terminal D, near gate D31 (Tel +1 214 531 9874)
→ Terminal E, near gates E8 and E16 (Tel +1 214 587 7979)

Allways Meet and Greet service covers both boarding and arriving or connecting passengers at Dallas Airport. Through this service, one person escorts each passenger one-on-one from start to finish during the outbound journey, as well as from the time they arrive until they board for their final destination. This service is also available for groups. LEARN MORE

Smoking is not allowed inside the terminals at DFW Airport. However, there are designated smoking areas outside each terminal, on the sidewalks at the arrivals level. Make sure to plan your time if you need to exit the secure area to smoke and then go back through security screening.

DFW has multiple charging stations located throughout all terminals. They can be found at the boarding gates and in common areas, such as rest zones. Some restaurants and VIP lounges also offer charging stations for passengers. However, travelers have mentioned that stations can be busy during peak hours, so it’s useful to bring a portable charger.

Yes, DFW offers wellness services, such as yoga rooms in Terminals B and E, which are open 24 hours for you to relax before or after a flight. There are also free water stations to refill reusable bottles and spas where travelers can receive quick massages and other relaxation treatments.

DFW has several first aid stations located in each terminal. If you need urgent medical assistance, airport security staff and employees can help you contact the airport’s medical personnel. For non-urgent medical issues, there are medical assistance stations and automated external defibrillators (AEDs) placed throughout the airport.

Yes, DFW provides assistance services for people with reduced mobility, such as wheelchairs and priority access at security checkpoints. It is recommended to contact your airline in advance to request assistance and ensure staff are available upon your arrival. Additionally, there are ramps, elevators, and accessible restrooms in all terminals.