Car rental services

Car rental booking

The Dallas-Fort Worth metropolitan area has one of the largest car rental markets in the United States. In this context, passengers transiting through DFW International Airport will find the leading companies in the sector at the 24-hour car rental center.

The building is located at 2424 E. 38th Street, near the south entrance of the airport.

Arriving Passengers: After picking up your luggage, follow the rental car signs to the designated pick-up area on the lower level of the terminal. Board the rental car shuttle bus. Buses run 24 hours a day, depart every 10-15 minutes and arrive at the rental car center in approximately 10 min.

Departing Passengers: Before boarding, follow the signs to return your car at the rental car center. For transportation from the facility to your terminal, board the rental car shuttle bus. This service operates 24 hours a day and departs every 10-15 minutes.

Below are the authorized car rental companies serving the airport, along with a summary of user experiences to help you choose the option that best suits your needs.

Advance reservations are recommended. Check availability HERE.

Car rental companies

• Advantage

  +1 800 777 5500

  What users say:
  Reviews for Advantage at DFW are limited, but generally highlight long wait times and insufficient service during peak hours. Some clients have positive experiences, but others suggest caution and allowing extra time if renting with Advantage.

• Alamo

  +1 833 635 0437

  What users say:
  Travelers generally have a positive experience with Alamo at DFW, praising the quick pickup and drop-off process and the friendly staff. Alamo offers self-service options and a wide selection of vehicles, making the process smooth. However, some users mention that the staff could improve on clarifying instructions for vehicle pickup directly in the parking area.

• Avis

  +1 800 633 3469

  What users say:
  Avis faces certain challenges at DFW, especially with wait times, with users reporting delays of up to three hours for vehicle pickup. Travelers have also had issues with electric vehicles, noting that in some cases, cars lacked sufficient charge and clear instructions. Customer service has received criticism for long waits and unexpected additional charges.

• Budget

  +1 800 218 7992

  What users say:
  Budget customers at DFW often face long waits, especially during peak hours. Although staff tries to serve in an orderly manner, some users report wait times of several hours. Frequent complaints about unexpected extra charges also arise, so it is advised to review the contract carefully before picking up the vehicle.

• Dollar

  +1 866 434 2226

  What users say:
  Dollar has mixed reviews, with frequent complaints about long waits and availability issues, even with confirmed reservations. Users also report problems with customer service and the mechanical condition of some vehicles. It’s recommended to inspect the car thoroughly before leaving and to consider other options if punctuality is a priority.

• Enterprise

  +1 833 635 0439

  What users say:
  Enterprise is one of the top-rated rental companies at DFW. Passengers praise the professionalism of the staff, the vehicle conditions, and the fast pickup and drop-off process. The company stands out for its customer service, with staff that quickly solves problems and provides a smooth, hassle-free experience.

• Fox

  +1 323 593 7485

  What users say:
  Fox receives mixed reviews. Some travelers are satisfied with the service and reasonable wait times, while others experience delays and issues with vehicle availability, even with advance bookings. Satisfied users highlight the friendly service and clean vehicles, but others suggest improving promptness in vehicle delivery.

• Hertz

  +1 972 453 4600

  What users say:
  Hertz receives mixed reviews at DFW. Some travelers appreciate the efficient service when available, but long waits and vehicle availability during peak hours have been frequent issues. Additionally, some users report unexpected extra charges and difficulty obtaining refunds, so it’s recommended to carefully review all fees.

• National

  +1 833 635 0438

  What users say:
  National is noted for its self-service system and good customer service. Travelers appreciate the quick pickup and drop-off process, especially with their Emerald Club program, which allows customers to select a vehicle directly in the parking area. Additionally, staff receive praise for their friendliness and professionalism.

• Payless

  +1 972 456 7939

  What users say:
  Payless tends to receive low ratings due to its limited availability and reliance on Avis staff after hours, leading to long waits for customers. Users mention unexpected charges and issues with vehicle cleanliness and availability, as well as inconsistencies in payment policies, which can be frustrating for travelers.

• Sixt

  +1 888 749 8227

  What users say:
  Sixt generally has a positive reputation at DFW, with customers praising friendly staff and well-maintained vehicles. Travelers highlight the smooth booking experience and the possibility of upgrades, although some report additional fees related to maintenance and toll policies, so reviewing terms carefully is recommended.

• Thrifty

  +1 877 283 0898

  What users say:
  Thrifty receives mixed reviews at DFW. Some travelers mention efficient and quick service, while others report issues with vehicle availability outside of regular hours and unexpected extra charges. Experiences depend greatly on timing and specific reservation conditions.

What to consider before renting a car?

Having a vehicle at your disposal offers conveniences and advantages. Although the public transportation system covers the city well, there are many places worth visiting and long distances are common.

However, as in any large city, you should be aware that traffic can be heavy, especially during rush hour, which can lead to traffic jams. You should also consider the additional costs involved in renting a car. In addition to the fuel that you will have to replenish before returning the vehicle, it is common for major highways and access roads in the metropolitan area to have tolls.

You will need a valid driver's license (either national or international), and it is advisable to rent a car with comprehensive insurance. Whenever possible, use reputable rental agencies, preferably those with offices at the airport for convenience. Also have a GPS handy (if the vehicle does not have its own navigation system).

Remember to respect traffic signs, speed limits and do not drink alcohol if you are driving. American authorities are usually very strict in respect of the rules, and, consequently, penalties are usually very severe in case of any infraction.

In downtown areas, try to use private parking lots, especially during business hours, because there is often very little space available. This way you will also avoid receiving unexpected fines.