Facilities and customer service
During your stay
The airport offers a wide variety of dining options in all Terminals. There are also a large number of stores, from clothing, souvenirs, electronic, beauty, duty free, etc.
The DFW Airport offers travelers luxurious accommodations, a convenient location, meeting spaces and relaxing lounge areas. There are three on-Airport property hotels (Grand Hyatt, Hyatt Regency, Hyatt Place), and Minute Suites is located inside the terminal.
Several Vip lounges are available as well.
In addition to many other services, DFW airport offers financial services, play kids area, mother's rooms, and facilities for disabled passengers.
Information and Travelers aid
For any service to passengers you may need (guest services, lost and found, translation, general information, etc. find the Travelers Aid office located outside security, close to E4 Baggage Claim.
Ambassadors
DFW Ambassadors help passengers find their gate and terminal, locate amenities, understand transportation options, provide information on North Texas attractions, and more. Ambassadors are dressed in gray and orange and are stationed at the terminal information centers throughout the terminal and are always ready to lend a hand.
Meet and Greet services
Whether you’re connecting, departing or arriving at DFW, Allways Meet and Greet service offerings has you covered. A dedicated one-on-one and end-to-end escort through the departure journey as well as from the moment to arrive at DFW until you embark on your final destination. This service is also available for groups. LEARN MORE
Covid testing services
Collinson, a global leading testing provider, is opening multiple COVID-19 on-site testing facilities in DFW airport (pre and post-security in Terminal D). A variety of US govt approved tests will be available including: PCR Standard, Antigen, LAMP, and Antibody. Receive same-day results in as soon as 45 minutes, including a digital results certification. Simple, quick, and reliable - book your test now.
Financial services
ATM - Bank of America - Inside Security
A11, A22, A34, B8, B21, B29, C8, C15, C21, C28, D12, D18, D25, D33, D36, E7, E14, E20, E27, E33
American Airlines Credit Union Branch & ATM - Outside Security
A24 (Outside Security), C12 (Outside Security), D30 (Outside Security)
ATM - Bank of America - Outside Security
D15 Bag Claim, D30 Bag Claim, E14 Bag Claim, E37 Bag Claim, Intl Arrivals
Currency Exchange
Currency Exchange by Travelex is available at DFW Airport at pre-security : D11 (Terminal D, area 11), & D22, D24, D36, E8 and at international baggage re-check-in.
Free Wifi
Follow these easy steps to connect with DFW Airport's complimentary Wi-Fi.
- Turn on your Wi-Fi signal on your mobile device(s).
- When connected at DFW on Wi-Fi, please select the "DFW Airport Complimentary WiFi" network.
- Login and accept the terms and conditions.
- In exchange for the complimentary Wi-Fi, you may be asked to provide your email address to sign up for the DFW Airwire e-newsletter. You'll learn more about the latest news, promotions and updates happening at DFW.
- After you submit your email address and information, you are immediately connected, right at your fingertips.
Charging stations for electronic Devices
There are charging stations (with USB ports) located in the terminals in many of the gate waiting areas. Charge your laptops and other electronic devices for free at seated power stations located throughout the airport. For travelers who may be traveling without a laptop, their are some stations that offer a computer with internet access.
Baggage Services
Left Luggage
Luggage Storage and Lockers are not available at Dallas Fort Worth Airport. But third parties can offer this service near the airport, such as Bounce and Nannybag
Luggage carts
Baggage Carts are available at the entrances and exits and in the Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
Lost and Found
For missing property on and off the plane, DFW offers two areas for lost and found items depending upon where your item was left.
- DFW Lost and Found located in the Terminal E baggage claim near E4 (pre security) - tel +1-972-973-4420 or CLICK HERE
- American Airlines Lost and Found near gate C2 (past security) - tel. +1-972-425-2465 or CLICK HERE
*Please note that items lost on an airplane will be handled by each individual airline's Lost and Found.
Hours of Operation
Monday through Sunday, 8:00 a.m. – 6:00 p.m.
Advice for Travelers:
DFW’s Lost and Found does not charge to file a lost property report. Please be aware that there has been an increase in unverified third-party websites charging travelers a fee to retrieve a lost item(s). When filing a report, please file a report online, call the number provided or file the report in person.
Hair Salon by XPRESSPA
Find a couple of Hair Salons by XpresSpa at both Terminal A (gate A25) and Terminal D (gate D34).
Lactation spaces
DFW has multiple nursing rooms to accommodate the traveling parents journey in Terminals A, C, D and E. DFW has three nursing rooms conveniently located inside security at A18, B40, C13/14, D36, E14, and E26
Interfaith Chapel
The Interfaith Chapels (Before Security: A23, C15; After Security: B28, C4 and D24) serve as a great place to refresh and regain some peace.
Kids Play Area
A McDonald's Play Area is located at Terminal D - D8. Children can work off a little energy in this kid-friendly play area, featuring a foam-soft playscape plus a seating area and charging outlets for you.
Reduced mobility
If you require a wheelchair, please contact your airline at least 48 hours in advance to get a wheelchair for your use within the airport. However, wheelchair assistance may be requested at airline ticket counters..
Transportation
The DFW Skylink train is a terminal-to-terminal light rail train available on the secure side of the terminal. It offers the shortest and most convenient way to make connections and is served by elevators and escalators. Skylink is fully wheelchairs accessible with additional seating for our guests with mobility impairments.
Accessible Parking
Disabled parking is available on Levels 1 and 3 for direct terminal access. In the Terminal garages, disabled parking is on both the upper arrival and lower departures roadways. One-hour areas may be utilized for long-term parking as long as the vehicle displays a disabled parking tag or license plate. Due to TSA and height restrictions garages at some terminals are not van accessible. Express and Remote lots are served by wheelchair accessible shuttle buses. Wheelchair service is offered through your air carrier upon request (in advance).
Restrooms
All restrooms located throughout the terminals are fully accessible to travelers with disabilities. Unisex toilet rooms equipped for the disabled are also available throughout the terminals and are located adjacent to the accessible men’s and women’s toilet rooms.
Animal / Pets
DFW has created pet relief areas in each of the five terminals for traveling convenience. Pets are required to be on a leash at all times when visiting DFW Airport. Additionally, if you will be traveling from DFW with your pet, please keep the appropriate pet carrier on hand. Only pets with an accompanied ticketed passenger can use the designated areas. LEARN MORE