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Frequently Asked Questions in Dallas-Fort Worth
Answers to passenger questions
What is the cheapest way to get to downtown Dallas?
DART is a rapid transit service that connects the airport to the financial district, Old Town and downtown Dallas via the following stations: West End, Akard, St. Paul, Pearl/Arts District. A midday pass (unlimited rides between 9:30 am and 2:30 pm) costs USD3.00. LEARN MORE
Where is the pick-up location for Uber or Lyft at the airport?
All app-based transportation companies (rideshare providers such as Uber, Lyft, Alto and Wingz) pick up their passengers curbside on the upper level of each terminal. For more details on this service and cabs, CLICK HERE
Is there free internet access?
Free Wi-Fi access is available in all public areas of the airport. To connect, select the "DFW Airport Complimentary WiFi" network.
To use the free Wi-Fi service, you may be asked to provide your e-mail address to subscribe to the DFW Airwire e-newsletter.
How to move between terminals?
Pre-Security: All terminals are connected outside the secure area by the free Terminal Link shuttle service, which stops at all terminals from 5:00 am to 0:00 am. Outside these hours, it is only available by calling Tel +1 972 574 5465. Buses operate every 10 minutes from the upper level of each terminal, except at Terminal D, where boarding and alighting is from the lower level.
Post-Security: The free Skylink light rail allows passengers to connect between terminals while remaining within the secure area. The train operates 24 hours a day and departs every 2 minutes from two stations within each terminal. With trains running clockwise and counterclockwise, the maximum travel time between the furthest points is only 9 minutes.
What to do in case of a long layover?
There are many duty-free stores and dining options. Dallas-Fort Worth Airport also offers a number of other amenities including nursing rooms, chapel, charging stations for electronic devices and rest areas. In turn, you will find several VIP lounges with beverages, meals, work spaces, etc. In addition, there are 3 Hyatt hotels located within the airport grounds, with various amenities for travelers looking for a pleasant stay. In addition, the Minute Suites, located inside Terminals A and D (gates A39 and D23), are spacious private suites with showers.
What to do in case of loss of valuables or luggage?
Lost and Found
Contact your airline directly regarding lost items, as indicated on your ticket or baggage receipt.
For lost items prior to security screening, contact the office located in front of baggage claim E4 (Tel +1 972 973 4420 or CLICK HERE. Hours of operation: Monday to Sunday between 8:00 am and 6:00 pm.
In case of lost belongings in the boarding area, contact the office located next to gate C2 (American Airlines only) at Tel +1 972 425 2465 or CLICK HERE.
Is there a luggage storage service?
Luggage storage and lockers are not available at Dallas - Fort Worth Airport. This service is offered by third parties near the facility, such as Bounce or Nannybag.
Is there a free parking area at the airport?
The North Cell Phone Lot is located at the north end of the airport, while the South Cell Phone Lot is located at the south end, adjacent to the intersection of Rental Car Drive and Southgate Avenue. Both are free of charge and allow for quick pick-up for customers upon arrival. Please note, however, that parking is limited to two hours in both lots. More information about PARKING.
Is it possible to get a SIM card?
InMotion offers SIM cards ideal for travelers visiting the United States or for those traveling from the United States abroad. Stores are located at:
→ Terminal A, near gate A37 (Tel +1 214 789 4889)
→ Terminal B, near gate B8 (Tel +1 214 422 5802)
→ Terminal D, near gate D31 (Tel +1 214 531 9874)
→ Terminal E, near gates E8 and E16 (Tel +1 214 587 7979)
Is Meet and Greet service available?
Allways Meet and Greet service covers both boarding and arriving or connecting passengers at Dallas Airport. Through this service, one person escorts each passenger one-on-one from start to finish during the outbound journey, as well as from the time they arrive until they board for their final destination. This service is also available for groups. LEARN MORE